Job Description:

About the Job

To efficiently manage the claims process under Group Credit, Group Life and Group Personal Accident/WIBA.

Responsibilities

• Ensure strict adherence to claims process
• Constant monitoring and evaluating the claims process
• Follow up on documentation for all claims
• Follow up on claims and ensure payment is done within stipulated SLA timelines
• Monitor claim payments and generate various reports
• Response to client’s enquiries
• Follow up with Insurer for preparation of Discharge Vouchers and Payment of due claims
• Verify and ensure that all accompanying documents for Life claims are attached and forwarded to Insurer
• Ensure clients are served timely, sufficiently and effectively
• Maintain an updated Global Claims register.

Requirements

• Bachelor’s degree in business-related field
• Diploma in Insurance / ACII
• 2 years’ relevant experience
• Microsoft Excel
• Strong analytical skills
• Report writing skills
• Excellent communication skills
• Time management skills
• Flexibility and adaptability
• Strong interpersonal and organizational skills
• Demonstrate data and analytics skills
• Knowledge of and ability to use computers with Windows-based business software applications
• Skill in fostering client relations
• Attention to detail
• Ability to establish and maintain effective working relations
• Effective organizational skills.