Job Description:

About the Job

Co-op Bank is seeking an outstanding performer to join their Business Banking team. The role focuses on managing the Region’s debt portfolio to prevent deterioration and ensure timely repayment of borrower accounts. The position holder will work with front-line teams and report to the Head – MSME Credit War Room, with a dotted reporting line to the Regional Head.

Responsibilities

• Effectively manage the Region’s debt portfolio to ensure timely repayment and maintain PAR at 5%.
• Accurate and timely issuance of Demand, Statutory notices on defaulted cases.
• Accurate and timely issuance of demand and repossession orders for defaulting asset finance cases.
• Foster good relationships between the Bank and borrowers, potential customers, Business Bankers, BMs, and Regional Heads.
• Ensure all debtors’ information and collection efforts are inputted on E-collect system.
• Manage the region’s loans portfolio and support the Regional Manager & Branch Managers in managing the health of the book.
• Ensure customers are advised on repayment requirements upon restructuring or change of terms, following up to ensure documentation is signed and filed.
• Ensure all activities comply with regulatory requirements, Enterprise-Wide Risk Management Framework, and internal Bank policies.
• Provide increased support to the Sales team in driving sufficient portfolio monitoring and ensuring adherence to post-lending agreements.
• Identify SME accounts that are incorrectly classified/assigned and recommend reclassification/reassignment.
• Act as the joint liaison between Business and Remedial/Portfolio management for timely downgrade of names to recoveries and availing customer files.

Requirements

• A bachelor’s degree in a business-related field.
• At least 8 years’ experience in a branch/bank environment.
• Detailed knowledge of bank credit policy, products, services, and policies.
• Knowledge of Central Bank of Kenya Prudential Guidelines & Banking Act.
• Experience in Customer Experience and Relationship Management.
• Good analytical, negotiations, and financial analysis skills.
• Excellent communicator with the ability to set and meet stretch targets and deadlines.
• Demonstration of in-depth appreciation of operational risk and quality standards.
• Excellent understanding of financial statements and credit products in the Banking sector.