Job Description:

About the Job:

The Principal Officer at Kimisitu Insurance Agency is responsible for driving the agency’s strategy and day-to-day operations. This includes overseeing policy development and implementation, marketing and business development, and financial management. The role aims to achieve sustainable growth, excellent customer experience, and ensure compliance with regulatory requirements.

Responsibilities:

• Develop and implement the business strategy for sustainable growth.
• Develop and implement a structure supporting the strategy.
• Drive and steer financial performance, implementing budgetary controls and sound financial management.
• Develop and implement policies and procedures, including claims handling.
• Oversee all operations and conduct regular performance appraisals, reporting to Kimisitu SACCO management.
• Provide strategic direction for customer quality management and service experience.
• Provide strategic direction for managing sales channels, customer data, service delivery systems, and relationships.
• Sell Kimisitu Insurance Agency products and develop new sales strategies.
• Evaluate customer needs, build relationships and networks for client growth and retention targets.
• Implement product marketing and sales strategies.
• Ensure proper and efficient coordination and administration of insurance services.
• Ensure accurate and timely proposals and policy administration, including resolving customer requests.
• Manage premium administration, including timely collection and renewals.
• Ensure all undertakings comply with regulatory requirements and legal legislation.
• Perform any other allocated duty.

Requirements:

• Degree in a business-related field (e.g., Insurance, Marketing, Economics).
• Must be Associate of the Chartered Insurance Institute (ACII), a member of Insurance Institute of Kenya (IIK), or have a Certificate of Proficiency (C.O.P) in Insurance.
• Five (5+) years of proven relevant experience at a Managerial level in an Insurance Company, brokerage firm, or Insurance Agency.
• Good networking and business development skills with sound knowledge of the insurance business and I.R.A regulations.
• Solid experience in strategic planning, business development, and budgeting.
• Good Management ability with capacity to grow, support, and develop talent.