Job Description:

About the Job

KCCB General Secretariat is seeking an ICT Officer. The primary responsibility of this role is to ensure all ICT activities within the organization are functional. This includes driving technology use, providing effective ICT systems, developing and implementing ICT standards and policies, and offering technology support and solutions to meet the organization’s needs.

Responsibilities

Configure and deploy new and refurbished workstations, laptops and peripheral equipment.
Install, troubleshoot, repair, update and maintain workstations and laptops.
Install, maintain, and troubleshoot printers/copiers as well as manage toner requests.
Setup and support audio/visual equipment for presentations and trainings on and off site.
Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware.
Removal/disposal of non-functional equipment as per organizational policies.
Provide software and system troubleshooting and support.
Install, maintain, troubleshoot, and update operating systems and user applications.
Proactively schedule software upgrades and patching.
Assure that all software is licensed and keep record of licenses.
Track license and support contracts to include notification of renewal timeframe to management.
Monitor network to ensure network functionality and availability to all system users.
Install, maintain, troubleshoot, and repair cables, wireless and other network infrastructure.
Support existing/new servers and administer access rights for all users in the office.
Develop and maintain the organizations Website and Intranet by providing and maintaining content and designing the look and feel.
Maintain local and server based anti-virus software.
Develop and implement an effective backup and disaster recovery strategy to insure against loss of data through error, abuse, malfunction or disaster.
Inform and train users and management in how to adhere to security ICT policies.
In case of virus infection clean out affected equipment.
Ensure ICT devices are set up prior to new hire start date and any related moves.
Handle the relocation of computer equipment as a result of office or personnel changes.
Request and setup new user accounts and email accounts.
Troubleshoot, and resolve user accounts and email accounts, assist in resetting passwords.
Participate in research and recommendation of improved infrastructure processes and technologies to include growth planning[cite:1 61].
Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids.
Test new equipment and applications and provide thorough feedback.
Work directly with vendors to schedule repairs and maintenance.
Request and evaluate services with vendors and service providers.
Work with ISP and other outside vendors to ensure dependable operations.
Work with vendors and vendor supplied systems to track service requests through to completion.
Train new and current employees on computer software and ICT systems.
Create material and presentations for trainings and reports.
Assess user capacity and suggest trainings and areas in need of improvement.
Create and maintain inventory, which may include hardware, software and various items such as laser printer cartridges and peripheral equipment.
Maintaining documentation of processes, procedures, and troubleshooting guides.
Monitor and report ICT expenses.
Assist with preparation of operating budgets based on estimated and actual expenditures for ICT systems and support needs.
Keep ICT equipment, storage area and work area clean and organized.
Any other duties that may be reasonably assigned.

Requirements

A minimum of a degree in Information Technology or Computer Science with demonstrable practical skills in Information Management and ICT.
At least three years’ experience in a busy communication and ICT environment.
Proficiency in the use of ICT particularly in development of web-based solutions, maintenance of websites, Network administration and working with databases.
Solutions focused.
Integrity.
Self-driven.
Innovative.
Intelligent.
Detail oriented.
Adaptable.
Resilient.
Result oriented.
Team Player/leader.
Good knowledge of Social Teachings of the Church and Ethical Principles.