Job Description:

About the Job

North Coast Beach Hotel is seeking a Front Office Manager to oversee front office operations and guest services.

Responsibilities

Resolve guest complains promptly and courteously, maintain accurate room status information, and ensure all guest requests are handled promptly and efficiently.
Maintain guest records, lost and found records and other hotel information including rates, brochures, company profile and upselling hotel offers.
Oversee clients’ payments for bookings and other hotel products and services, prepare monthly reports and budgets, monitor room revenue and occupancy, and enforce cash handling policies.
Maintain working relationships with all departments, attend management meetings, relay information to appropriate personnel, and ensure smooth shift transitions.
Conduct meetings, on-the-job training, cross-train, and evaluate the performance of front office staff.
Maintain high grooming standards and professionalism of front office staff.
Ensure implementation of hotel policies and standards, handling emergencies, conduct regular audits, and maintain key control.
Reinforce standards of excellence and promote Team NCBH culture while maintaining high levels of cleanliness within the front office area.
Liaise with necessary departments for events, special requests, repeat guests and VIP arrivals.
Liaise with Guest Relations Office for timely delivery of guest messages and packages.
Schedule drivers for hotel shuttle services and internal operations.
In liaison with Maintenance Manager, ensure that all the vehicles are in good running condition.
Act as the Duty Manager and attend to any other duty as assigned by the General Manager.

Requirements

Bachelor’s Degree in Hospitality Management, Institutional Management or any other equivalent qualification.
Master’s Degree in a relevant area will be an added advantage.
At least 2 years of related experience, in a similar position in a 3 – 5 star rated hotel preferably with supervisory experience.
Excellent communication, interpersonal skills, organization and time management.
A foreign language will be an added advantage.
Knowledge on Opera and Oracle Hospitality Suite 8.