Job Description:

About the Job

North Coast Beach Hotel is seeking a Banqueting Supervisor to plan, organize, and execute MICE events.

Responsibilities

Plan, organize, and execute Meetings, Incentive, Conferences and Events (MICE) to ensure client satisfaction.
Supervise and train banquet staff to maintain high service standards.
Work closely with clients to understand their needs and preferences.
Ensure all events run smoothly and efficiently, maintaining high standards of cleanliness and safety.
Manage inventory and supplies for banquet operations.
Handle client inquiries and resolve any issues or complaints promptly.
Work with various departments to ensure seamless event execution.
Maintain accurate records of events, inventory, and staff schedules.
Assist in marketing and promoting banquet services.
Ensure compliance with health and safety regulations and HACCP.

Requirements

A Bachelors degree degree or a Higher Diploma in hospitality management, Events Planning, business administration, or a related field is preferred.
Knowledge on Micros/Opera and Oracle Hospitality Suite 8.
Proven experience as a Banquet Supervisor or similar role for not less than 3 years in a 3-5 star rated hotel.
Knowledge of health and safety regulations, and certification.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Ability to handle complaints and resolve issues efficiently by critically analyzing the available resources.
High level of accuracy and attention to detail.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Be flexible and willing to adapt to different situations and customer needs.