Job Description:

About the Job

The KQ Academy Administrative Assistant role at Kenya Airways is responsible for ensuring the efficient operation of KQ Academy and supporting its goal of delivering a seamless and professional learning experience at the Pride Centre.

Responsibilities

Receive guests and deliveries to KQ Academy to ensure effective customer service
Maintaining up to date and accurate administrative records
Act as a point-of-contact for KQ Academy customers
Support the booking and setting up classrooms and training venues
Processing student applications within the stipulated guidelines to ensure timely service
Support KQ Academy to supervise service providers at the Pride Centre including learning and development specialists, cleaning, catering, IT and documentation to ensure Pride Centre operations run effectively
Monitor utilization of stationery and printing materials to ensure adequate stocks are maintained and accounted for
Ensure timely billing of student fee payments

Requirements

A Diploma or Degree in Business Administration, Office Management or a related field
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Basic Accounting knowledge is desired
At least 5 years’ experience in administrative roles in a large service organization
Knowledge of office procedures
Excellent organizational, interpersonal and communication skills
Strong attention to detail
Knowledge of student information systems is an advantage
Strong ethical standards and a commitment to confidentiality
Demonstrated capacity to handle administrative challenges with sound judgment and professionalism