Job Description:

About the Job

The job holder will provide exceptional support to customers, handle inquiries, resolve complaints, and ensure customer satisfaction while meeting sales targets through professional communication and problem-solving skills.

Responsibilities

• Understand customer needs and provide appropriate solutions or product recommendations.
• Achieve individual and team sales targets.
• Collaborate with other departments (sales, logistics, finance) to ensure a smooth customer experience.
• Stay up-to-date on product knowledge, industry trends, and competitive landscape.
• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide and maintain accurate, valid, and complete information of all customer interactions, transactions and feedback by using the right tools and resources.
• Handle customer complaints with empathy and efficiency, following up to ensure resolution.
• Process orders, forms, applications, and requests.
• Follow company policies and procedures in dealing with all customer interactions.
• Perform any other duties assigned.

Requirements

• At least a Certificate/Diploma/Degree in Sales and Marketing or a related field from a reputable institution.
• At least 2 years of experience in customer service or indoor sales role.
• Strong interpersonal skills, organizational skills, problem solving skills and attention to details.
• Strong negotiation and persuasion abilities.
• Proficiency in using CRM software and Microsoft Office tools, i.e, Word, Excel etc.
• High level of professionalism and positive attitude.
• Must have the ability to multi-task and manage time effectively.
• Effective communication skills, both written and verbal.
• Must be flexible.
• Available immediately!