Job Description:

About the Job

This position involves developing, implementing and reviewing corporate communications policies, strategies, standards, guidelines and procedures. It also includes coordinating implementation of strategies aimed at promoting University’s brand through corporate social responsibility initiatives, promoting corporate perception of the University, and developing, implementing and managing the social media strategy to promote visibility of the University.

Responsibilities

Developing, implementing and reviewing corporate communications policies, strategies, standards, guidelines and procedures
Coordinating implementation of strategies aimed at promoting University’s brand through corporate social responsibility initiatives
Promoting corporate perception of the University
Developing, implementing and managing the social media strategy to promote visibility of the University
Designing communication infrastructure of the University’s brand through publications, merchandising and marketing
Coordinating media events and publicity programs
Coordinating customer care services
Conducting customer satisfaction surveys and research on customer service best practices
Updating website content
Coordinating official communication with the media and coverage of University’s events and activities
Managing media and customer intelligence to identify relevant information for the University
Coordinating the University’s corporate social responsibility programs
Maintaining linkages with internal and external stakeholders for mutual beneficial relationships
Developing, monitoring and reviewing the University’s service delivery charter
Investigating and resolving customer complaints
Developing and disseminating Information Education Communication (IEC) materials

Requirements

Cumulative service period of fifteen (15) years’ relevant work experience, three (3) of which should have been at the grade of Assistant Director, Corporate Communication or in a comparable position
Bachelor’s degree in any of the following disciplines: Communication, Public Relations, Journalism, Marketing, or equivalent qualification from a recognized and accredited institution
Master’s degree in any of the following disciplines: Communication, Public Relations, Journalism, Marketing, or equivalent qualification from a recognized and accredited institution (added advantage)
Relevant technical and professional certification from a recognized institution
Registered with relevant professional body (where applicable)
Certificate in Leadership Course lasting not less than four (4) weeks from a recognized and accredited institution
Proficiency in computer applications
Demonstrated merit and ability as reflected in work performance and results