Job Description:

About the Job:

Responsible for providing second level user support for the T24 core banking system at both Branch and Head Office levels, and ensure T24 availability and uptime. In addition, this role will monitor performance of T24 and escalate high impact issues to the supervisor. To develop new processes and modify existing T24 functions to meet business requirements. To develop applications that interface with the Core Banking system to extend its capability. To closely work with testing teams to ensure solutions developed are defect free and meet business requirements.

Responsibilities:

• Core Banking and Channels Development: Responsible for core banking and Peripheral systems software development, perform coding, code review and unit testing, design and implement new functionality/enhancements, participate in project implementation, conduct periodic checks on T24 system, implement changes as per business needs, identify shortcomings and provide solutions.
• Support and Problem Management: Provide 3rd level support, support/maintain/audit existing service lifecycle artefacts, provide second level support to users, review fault/incident logs, provide after hours support, ensure faults/incidents are resolved within SLAs, review system environment and user requests.
• Process and Policies: Adherence to internal policies and procedures for development and management of the core banking system.
• Personal Leadership & Development: Manage self, communicate effectively, commit to customer service, work collaboratively, deliver results, think and solve problems, keep abreast with staff communications, responsible for own career and PDP, adherence to bank policies/procedures/code of conduct, closure of identified deficiencies, live the brand values.
• Risk & Compliance: Attend training and comply with AML/CFT/CPF laws/rules/regulations, participate in AML/CFT/CPF bank programs, comply and not knowingly participate/assist in violations, report suspected money laundering cases, avoid misrepresentation and malicious reporting, avoid tipping off, not provide advice/assistance to individuals attempting to violate laws, respond to AML/CFT/CPF queries, co-operate with regulators and law enforcement, enforce internal policies and procedures for software application management.

Requirements:

• Academic Background: University degree in Computer Science, Information Technology/Systems or IT related field.
• Work Experience: A minimum of five (5) years working experience in IT and at least three (3) years of banking experience, development experience in Temenos (T24)/other banking packages, at least two (2) years’ experience in T24 core banking system with strong Knowledge in T24 modules, should be able to comprehend configurations & customization requirements and provide Technical solution.
• Skills & Competencies: At least 3 years’ practical proven experience in core banking development, support and troubleshooting of T24, web technology and programming in Info-basic, proven experience in systems analysis, design, implementation and support, experience in T24 template programming, T24 customization, COB, Design Studio, Deep understanding of T24 modules (System Core tables, Funds Transfer, Teller, Arrangement Architecture, Forex, Integration Frameworks), Understanding of modern software development concepts.
• Professional Certification: ITIL Foundation, Certificate in Programming in any 2 languages.