Job Description:

About the Job

Reporting to the Digital Solutions and Customer Experience Manager, the role holder is responsible for leading the development and improvement of digital insurance products, and representing the business in the Bancassurance scrum in delivery of ICT projects. The individual will work closely with cross-functional teams to deliver high-quality products that meet customer expectations and business objectives. This role requires a deep understanding of insurance products, Agile methodologies, and customer needs, along with strong communication and leadership skills. The Assistant Manager will also assist in the investigation and resolution of customer issues, primarily but not limited to digitally onboarded customers.

Responsibilities

Develop and communicate a clear product vision and strategy for digital insurance products based on market trends, customer feedback and alignment with overall business strategy.
Manage and prioritize the product backlog, ensuring that the most valuable features are worked on and aligned with stakeholder needs and business priorities.
Work closely with Agile teams, including Scrum Masters, Developers, UI/UX Designers, QA, and other stakeholders, to ensure the successful delivery of product increments.
Collaborate with key stakeholders, including business leaders, underwriting claims, marketing, finance, medical, legal and customer experience, to gather requirements and feedback.
Keep the customer at the center of product development, ensuring that user stories and product features meet customer needs and provide great user experience.
Receive, investigate and resolve and/or solution for customer issues, complaints and/or improvement feedback.
Coordinate product releases, ensuring that they are delivered on time, meet quality standards, and comply with regulatory requirements.
Use data and analytics to track product performance, measure customer satisfaction, and inform product decisions.
Identify opportunities for continuous improvement in Agile processes, product quality, and customer satisfaction.
Work with Marketing in developing and implementing go-to-market strategies.

Requirements

Bachelor’s degree gained from a recognized institution.
Minimum of three (3) years of experience.
At least two (2) years of experience in Digital product development.
At least two (2) years of experience in Insurance, Financial and/or banking Experience.
Minimum of one (1) year of experience in customer service.