Job Description:

About the Job:

Hostesses are the first point of contact for guests, responsible for creating a warm and welcoming initial impression and managing the seating process.

Responsibilities:

• Greet guests warmly and professionally
• Manage reservations and walk-ins efficiently
• Guide guests to their tables and ensure timely service
• Coordinate with service staff to ensure a smooth flow of operations
• Provide accurate wait times and manage seating charts
• Answer queries regarding the café, menu, and services
• Ensure the reception area is clean, welcoming, and organized

Requirements:

• Minimum 1 year experience in a hospitality or front desk role
• Exceptional communication and interpersonal skills
• Pleasant personality and customer-oriented attitude
• Neat appearance and professional dress
• Proficiency in basic reservation systems is a plus
• Multitasking ability and organizational skills
• Fluency in English and Swahili
• Preferred Gender: Female candidates encouraged to apply
• Location Advantage: Residents of Westlands are encouraged to apply